How a coaching leadership style unleashes human potential at work


As organizations enter a new era, we are seeing a marked shift in management methods and practices. Traditional command-and-control styles are making way for a more relevant, inclusive and empowering model: coaching leadership.

Sir Richard Branson succinctly describes the motivation behind this approach: “Train people well enough so they can leave, treat them well enough so they don’t want to leave.”

Through coaching, leaders can create a work environment that promotes personal and professional growth, fosters a sense of belonging, and empowers individuals to be their very best and authentic selves.

Unlike the rigid hierarchies of the past, coaching leadership energizes people by encouraging participation in an environment more conducive to innovation and growth. Hierarchical structures are being replaced by a culture of openness, dialogue and mutual respect, where employees feel valued and inspired to go beyond their usual tasks.

This shift is not merely cosmetic. It starts with core values ​​that unleash the dormant potential of every employee, sparking creativity and driving business growth.

Coaching leadership: a shift in management approach

Traditional management styles focus on providing guidelines and maintaining a unidirectional flow of communication. Coaching leadership, on the other hand, requires a dramatic change in perspective. As John Whitmore says in his seminal work: Coaching for performancea leader’s role should be more of a guide or mentor than of a dictator.

Rather than simply identifying goals and providing instructions, coaching leaders focus on understanding and addressing individual needs, developing unique talents, and unleashing the potential within each team member.

Coaching leadership is people-oriented. It respects and values ​​the diverse skills and abilities available within a team. In this context, a leader is not an omnipotent figure who commands and controls, but a facilitator who provides guidance, supports growth, and encourages self-directed learning. Coaching leaders enable their teams to become more skilled, agile and efficient by creating an environment that emphasizes individual development.

In his book, EssentialismGreg McKeown echoes a similar sentiment, emphasizing that the power of choice is an intrinsic quality of all individuals. He states that this ability to make decisions can never truly be taken away or given away. But it can be forgotten.

Coaching leaders enable people to reclaim this inherent freedom of choice and inspire them to seek creative solutions and take control of their development path. This invites team members to become active participants in their growth and success, rather than passive passengers.

The impact of coaching in organizations

Coaching leadership serves as a catalyst for both tangible and intangible benefits within an organization. It fosters an environment that values ​​collaboration, open communication and knowledge sharing. This nurturing space is a hotbed for innovation and creativity, allowing the free flow of ideas and promoting unconventional thinking.

When employees are empowered to make decisions, manage their projects and fuel their professional growth, they become more engaged, committed and productive. This sense of ownership fosters a culture of continuous learning, where employees are motivated to excel – not out of fear, but because they have a vested interest in their personal and professional growth.

The impact of coaching leadership on productivity and innovation can be enormous. For example, a study by the International Coaching Federation found that 86% of companies that adopted coaching interventions experienced a significant return on their investment. The median ROI was more than 7x the initial investment.

Google’s Project Oxygen further confirmed the power of coaching. Specifically, the best-performing managers were not necessarily those with the most experience or the highest IQ. Instead, top performers acted as team coaches and created a nurturing and supportive environment.

How coaching influences top performers

Why does coaching leadership have such a profound impact on productivity? A report from Psychology Today provides some answers, showing that top performers can produce as much as 400% more output than average performers.

By leveraging this ability to dramatically increase productivity, coaching leadership has the potential to revolutionize organizational effectiveness. Through coaching, leaders can nurture top performers, leverage their strengths and unleash a wave of productivity and innovation.

It is important to note that the power of coaching leadership is not just about getting more work out of people or speeding up the turnaround time of their tasks. It’s about promoting a work culture where the strengths of top performers are valued, valued and utilized. By encouraging these individuals to take calculated risks, push boundaries and work on breakthrough solutions, leaders can drive sustainable business growth and competitiveness.

Demystifying coaching leadership

Despite the undeniable benefits of coaching leadership, some leaders are hesitant to fully adopt this management style. Resistance often stems from misconceptions, such as the fear of losing authority, appearing incompetent, or concerns about a lack of time to coach effectively. That is why it is important to make it clear what coaching entails.

In his best-selling book Radical candor, Kim Scott explains that effective leadership is based on guidance, not authority. This means that leaders must build genuine human relationships, anchored in trust, open communication and mutual respect.

As Scott says, good coaching isn’t about knowing all the answers; it’s about asking the right questions. It’s about guiding teams to develop solutions independently, promoting a sense of ownership and encouraging a culture of continuous learning and improvement.

Furthermore, as Michael Bungay Stanier notes The coaching habitcoaching is not a separate, stand-alone activity. It is an integral part of daily interactions, an approach that permeates all aspects of leadership and management. Contrary to the idea that coaching is time-consuming, Stanier argues that developing more capable, self-reliant teams saves management time in the long run.

Paving the way forward

Becoming an empowering, growth-oriented coaching leader doesn’t happen overnight. It’s not a switch you can flip immediately. It requires dedication, patience and a genuine commitment to personal and team growth. But despite the challenges of this journey, it is enriching and transformative for leaders, teams and organizations in general.

These are important steps towards embracing coaching leadership:

  • Develop emotional intelligence

    Emotional intelligence has a major impact on leadership success. As Daniel Goleman explains in his book: Emotional intelligenceDeveloping empathy, seeking regular feedback, practicing self-reflection, and adopting adaptive communication styles are all essential components of emotional intelligence. These capabilities form the basis of effective coaching leadership.

  • Embrace active listening and vigorous questioning

    Active listening and powerful questioning are two essential tools in a coaching leader’s toolkit. Edgar Scheins Modest research suggests that leaders should focus on deep, attentive listening and asking open-ended questions that encourage reflection and insight. These skills help leaders better understand the perspectives of their teams, while encouraging team members to explore innovative solutions and embrace personal and professional growth.

  • Promote psychological safety

    According to research by Amy Edmondson, psychological safety is a catalyst for team learning and innovation. In The fearless organizationShe notes that coaching leaders must show vulnerability, enforce anti-retaliation policies, and encourage open communication and feedback to create a psychologically safe environment. This sense of security allows employees to freely express their thoughts, concerns and ideas.

  • Cultivate a growth mindset

    In her book, Way of thinkingCarol Dweck explores how the belief in the malleability of capabilities can inspire individuals to reach their highest potential. Coaching leaders can foster individual and collective growth by fostering a culture that values ​​learning, embraces mistakes as opportunities for growth, and encourages continuous improvement.

Evaluation of the impact of coaching leadership

Assessing the effectiveness of coaching leadership is not just about analyzing numbers. This involves a mix of quantitative and qualitative measures. Feedback surveys can capture perceptions of a manager’s leadership style, while employee engagement scores typically reflect the level of empowerment and motivation that team members feel. And hard numbers like productivity, revenue, retention and innovation pipeline data provide useful insights.

In addition to these standard measures, look at softer indicators such as team morale, trust and communication quality. While these metrics are not directly quantifiable, they provide valuable information about the effectiveness of a leader’s coaching approach and its impact on team dynamics.

Coaching is not a management fad; it is the future of leadership excellence. As Greg McKeown says, only when you allow yourself to “stop trying to do everything, stop saying yes to everyone, can you make your greatest contribution to the things that really matter.”

Leaders at all levels can make their team’s highest contributions through coaching. The journey is challenging. It requires continuous learning – unlearning outdated mindsets, tools and patterns, along with the development of new skills. However, taking this approach can unlock human potential and transform business performance. Leaders who have made this commitment agree: it is well worth the effort.


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